Returns & Exchanges
At The Light Phone, we want you to be fully satisfied with your journey toward digital intentionality. If you are not happy with your device, you may return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the process.
Prepare the Device
Ensure the phone is factory reset and placed in its original packaging with all included charging cables and accessories.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned device, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing