Frequently Asked Questions
Everything you need to know about your minimal phone experience.
What is the shipping timeframe for my order?
Standard domestic orders typically arrive within 3-5 business days. International shipping varies by destination but generally takes 7-14 business days.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your device, you can return it in its original packaging for a full refund, minus shipping costs.
Does the Light Phone work with my carrier?
The Light Phone II is unlocked and compatible with most major GSM carriers, including AT&T, T-Mobile, and Verizon in the United States.
Does the phone come with a warranty?
Yes, every new Light Phone includes a one-year limited warranty that covers hardware defects and manufacturing issues under normal use.
Can I keep my current phone number?
Absolutely. You can simply swap your existing Nano-SIM card into the Light Phone or contact your carrier to port your number to a new SIM.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal.